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About Speedline
Employment | Regulatory
Open Positions
Technical Support Specialist-II
Position: Technical Support Specialist-II
Position Reports To: Technical Support Department
Date: July 22, 2008
Position purpose (general summary of this position):
The scope of responsibilities for this position, within the normal TSC routine, is: Provide telephone and face to face support of our customers when assisting with the fault isolation of MPM Screen Printing devices and/or CAMALOT products. Provide functions of Technical Support, CSR Telephone Dispatch Operations, and Emergency Parts Ordering/Shipment. Support Technical Instructor(s)/Applications Engineers with training classes and/or product demonstrations. Support Product Specialist by providing current, accurate, and useable information geared towards product improvement (quality, reliability, and serviceability). Support the Sales Organization in timely and accurate response to selling needs, information, and where appropriate, emergency scheduling/SE escalation.
Education required:
- AA/AS Degree (BA/BS Desired) with 2 years experience, or 4+ years of
technical support experience.
- Training/certification in computer (IBM based), DOS, and MS Windows
environments.
- Training/certification in electro-mechanical assemblies and basic maintenance.
Skills required:
- Excellent fault isolation ability.
- Strong mechanical, electrical, and computer competency.
- Strong customer sensitivity and relationship skills.
- Understanding of customer retention concepts.
Essential functions of the job (responsibilities):
- Provide Technical (fault isolation) Support to our customers on all
MPM Stencil Printing Devices and/or CAMALOT products.
- Conduct Centralized Dispatch Operations function, which include, but
are not limited to, CSR Install Scheduling, Work Order Management, Service
Feedback Routing, Parts Ordering/Shipment, and Sales Reporting.
- Support Technical Instructor(s)/Applications Engineers in the setup
of training courses and/or product demonstrations (as required or requested).
- Provide and direct feedback to the Manager, Technical Training on customer
issues pertaining to training, training materials, and/or scheduling.
- Provide training to Technical Support center staff on SMT, Screen Printing,
and Leading Edge Technological developments.
- When required, augment Customer Support Representatives in making service
calls local to the Franklin Facility.
- Represent Speedline as a true profession demonstrating pride in self,
as well as in our organization(s).
- Perform all other functions requested that are within the scope of
this job, and as deemed necessary or appropriate by the organization
manager.
Other Pertinent Qualifications:
- At least 2 years of Field Service experience and/or 1 year Field service
and 1 year service as a Technical Support Specialist-I
- 4+ years of production experience (have built/Assembled printers or
Dispensers)
- Passport or demonstrated ability to qualify for one.
- Valid U.S. drivers license
- The ability to travel domestically and internationally 20% of the time
If you are interested in this position, please click here to send your resume.
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